We, the members of this pediatric dental practice, will continually strive to serve our patients, parents and community by treating, educating and motivating to a more positive dental awareness. This is to be done in a loving, caring atmosphere designed for our patients; therefore, promoting fun, reducing anxiety and increasing their feeling of value.

In doing so, we will strive to deliver the best quality dental care in the least stressful environment. This will be an environment that will stimulate our efforts to improve the quality of life for our patients as well as ourselves. Future growth and the challenge of change will be accepted as a means of improvement. We will be responsible for our lives, actions and the necessary input to preserve the visions of our goals. It is our commitment to continually improve our education and practice management skills so as to ensure the satisfaction and quality of dental care expected by our patients.

Office Hours
Our office will be open Monday through Thursday from 8 a.m. to 5 p.m. The office will be closed on weekends and major holidays. At times, the office will be closed when the doctors and staff are attending continuing education programs.

Emergency and After Hours
We will make every effort to see emergency patients as soon as possible. Calling as early in the day as possible for the emergency will allow us more time to fit your child into our schedule. A 24-hour answering service is available by simply dialing 853-2977. You will be given information as to how to contact Dr. Miller or Dr. Cook. If there is no emergency, you may leave a message and our staff will return your call during routine office hours.

Appointments
Your child will be seen by appointment only, so please call in advance so that we may reserve a special time for you. We make every effort to be on time for our patients and ask that you extend the same courtesy to us. If you arrive late for your specially scheduled appointment, in order that we don’t make patients wait who are on time, we reserve the right to reschedule your appointment for another visit. We request that the person bringing your child to the office stay at the office until the appointment is finished. Often important questions are asked during treatment.

Appointment Commitment
Please remember these times are reserved exclusively for your child. Any changes in these appointments affect many people.

Telephone Calls
For the doctor to leave a patient during treatment to answer phone calls would be unfair to the patient. The office staff has been well-trained to answer most questions. If they are unable to answer your questions, arrangements will be made to have the doctor return your call.

No Smoking Please
Since exposure to tobacco smoke is detrimental to your health and others, we ask that you refrain from smoking in this office. We would like to thank you in advance for your consideration.

Recall
The most important part of dental health is prevention. We can’t emphasize enough the benefit of regular preventative dental exams at least two times per year. However, the responsibility of returning for these visits is ultimately up to you. To help you reserve an appointment, we will schedule your recall or cleaning visit six months in advance. We will remind you by mail approximately two weeks prior to your visit. When returning for a recall visit, please advise the office staff of any changes in your address, telephone number, marital status, employment, insurance coverage and health status of your child.