Office Policies and Mission

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Our Mission

h-pediatric1.jpgWe are committed to building relationships that offer personalized care and oral health education. We strive to provide quality dentistry that families can be confident in and trust.

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday:
Tuesday:
Wednesday:
Thursday:

8:00 a.m. – 5:00 p.m.
8:00 a.m. – 5:00 p.m.
8:00 a.m. – 5:00 p.m.
8:00 a.m. – 5:00 p.m.

Dr. Cook reserves some Thursday mornings and some Fridays to treat patients in the hospital in Evansville, Indiana. The office will be closed on weekends and major holidays. At times, the office will be closed when the doctors and staff are attending continuing education programs.

Emergency & After-Hours Appointments

We will make every effort to see emergency patients as soon as possible. Calling as early in the day as possible for the emergency will allow us more time to fit your child into our schedule. A 24-hour answering service is available by simply dialing (812) 853-2977. You will be given information as to how to contact Dr. Cook. If there is no emergency, you may leave a message, and our staff will return your call during routine office hours.

Appointments

Your child will be seen by appointment only, so please call in advance so that we may reserve a special time for you. We make every effort to be on time for our patients and ask that you extend the same courtesy to us. If you arrive late for your specially scheduled appointment, in order that we don't make patients wait who are on time, we reserve the right to reschedule your appointment for another visit. We request that the person bringing your child to the office stay at the office until the appointment is finished. Often important questions are asked during treatment.

Appointment Commitment

Please remember these times are reserved exclusively for your child. Any changes in these appointments affect many people.

Telephone Calls

For the doctor to leave a patient during treatment to answer phone calls would be unfair to the patient. The office staff has been well-trained to answer most questions. If they are unable to answer your questions, arrangements will be made to have the doctor return your call.

No Smoking, Please

Since exposure to tobacco smoke is detrimental to your health and others, we ask that you refrain from smoking in this office. We would like to thank you in advance for your consideration.

Recall Policies

The most important part of dental health is prevention. We can't emphasize enough the benefit of regular preventative dental exams at least two times per year. However, the responsibility of returning for these visits is ultimately up to you. To help you reserve an appointment, we will schedule your recall or cleaning visit six months in advance. We will remind you by mail approximately two weeks prior to your visit. When returning for a recall visit, please advise the office staff of any changes in your address, telephone number, marital status, employment, insurance coverage and health status of your child.